How do I know if my purchase has been registered for the warranty?

After submitting the warranty registration on our website, you will receive a confirmation email at the address you provided. Please also check your spam folder. The subject line will be either "Horizn Studios - Warranty Activation" (English) or "Horizn Studios - Ihre Garantieaktivierung" (German).

Please keep this email and your proof of purchase in a safe place, as both may be required if you wish to make a warranty claim in the future.

Your product is registered for the extended warranty if:

• you purchased directly from Horizn Studios and provided your Order ID during registration, or
• you purchased from an authorised retail partner and uploaded a valid proof of purchase including the purchase date.

👉 To register your warranty, visit our Warranty Activation page.

If you have any questions, our Customer Care Team is happy to help via the 👉 contact form.