What if I can't find my order number or proof of purchase?

Purchased in the Horizn Studios online shop or flagship store?

Please search your inbox for "Horizn Studios". We always send an order confirmation immediately after purchase. If you cannot find it, please contact the Customer Care Team via the contact form and include the email address used for the order.

👉 Contact Form

Purchased from a partner retailer?

Please contact the retailer directly to request a copy of your invoice or receipt.