Does the warranty apply if I bought from a partner retailer?

If you purchased your suitcase, backpack or bag from one of our authorised partner retailers, the same warranty conditions apply as for purchases made directly through the Horizn Studios online shop.

To activate the extended manufacturer's warranty, please register your product and upload your proof of purchase:

👉 Extended Warranty Activation

If you are unsure whether the retailer is an authorised partner, please contact the Customer Care Team and include the link to the shop:

👉 Contact Form