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  1. Horizn Studios GmbH
  2. Warranty

Warranty

Questions about warranty and registration

  • How do I know if my purchase has been registered for the warranty?
  • Can I activate the warranty for someone who did not purchase the product themselves?
  • What does a repair cost?
  • What if I can't find my order number or proof of purchase?
  • What if I forgot to register my luggage?
  • Does the warranty apply if I bought from a partner retailer?
See all 9 articles

Damage Claim

  • Can the zipper be repaired?
  • How do I report damage or make a warranty claim?
  • My suitcase was damaged during a flight – what should I do?
  • Can I have my luggage repaired in store?
  • My suitcase needs a replacement part – what can I do?
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