What does the Horizn Studios warranty cover?

The Horizn Studios warranty covers all functional defects of the suitcase – meaning defects caused by material or manufacturing faults.

Not covered:

• Cosmetic wear and tear (e.g. scratches)
• Damage caused by misuse or accidents
• Damage caused by third parties, e.g. airlines (this must be reported immediately and in person directly to the airline)

What happens in a warranty case? Horizn Studios will assess the information provided and decide whether the damage is covered. If a warranty claim is approved, Horizn Studios will resolve the issue at its discretion through repair, replacement of the defective part, or a replacement product.

How to submit a warranty claim: Please contact our Customer Care Team via the contact form, select "Warranty Claim" and provide all requested information.

For the full warranty terms, please visit: 👉 Warranty terms