My suitcase was damaged during a flight – what should I do?

If your Horizn Studios suitcase was damaged during a flight, please report the damage in writing to the airline – ideally directly at the airport, or within seven calendar days of receiving your luggage. Under the Montreal Convention, airlines are required to cover such damages.

Please note that transport damage and damage caused by third parties are not covered by the Horizn Studios manufacturer's warranty. You can find more information about our warranty conditions here: 👉 Warranty

If you need help filing a claim with the airline, our Customer Care Team is happy to assist. Please reach out via our 👉 Contact Form.