My suitcase needs a replacement part – what can I do?

lease contact our Customer Care Team via the contact form and provide all requested information.

If you need new wheels, please upload photos of the entire suitcase from different angles as well as photos of the affected wheels – one photo from underneath and one from the side, so that the wheel cap is clearly visible.

If you need a new telescopic handle, please upload photos of the entire suitcase from different angles as well as photos of the handle in the extended position.