Why hasn't my order been shipped yet?

Orders are usually processed within 24 hours on business days. However, there are a few reasons processing may take a little longer:

Personalised Luggage Tag If your order includes a personalised Luggage Tag, this may extend the processing time.

High order volumes During sales periods or around public holidays such as Christmas, processing times may be longer than usual.

If your order has not been dispatched after several business days, please contact the Customer Care Team:

👉 Contact Form