The following parts can be replaced on Horizn Studios suitcases:
- Wheels
- Telescopic handle
- Carry handle
- TSA lock
- Feet
- Compression pad (Smart Series and Pro Series)
Please contact our Customer Care Team via the contact form and include the following information:
- Suitcase size, series and color, e. g. M5 Essential Night Blue
- Order ID or photo of the purchase receipt
- Description of the part you need
- Photos of the affected part
Photo guidelines:
- Wheels: Please provide a photo from underneath (showing the wheel cap) and one from the side.
- Telescopic handle: Please provide a photo of the handle in the extended position.
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