Which parts of my suitcase can be replaced?

The following parts can be replaced on Horizn Studios suitcases:

• Wheels
• Telescopic handle
• Carry handle
• TSA lock
• Feet
• Compression pad (Smart Series and Pro Series)

Please contact our Customer Care Team via the contact form and include the following information:

• Suitcase size, series and color, e. g. M5 Essential Night Blue
• Order ID or photo of the purchase receipt
• Description of the part you need
• Photos of the affected part

Photo guidelines:

• Wheels: Please provide a photo from underneath (showing the wheel cap) and one from the side.
• Telescopic handle: Please provide a photo of the handle in the extended position.